Tag Archives: NHS

NHS – Leading the world in insulting consumers

My GP’s noticeboard prominently displays a notice stating “This Organisation will not tolerate assault, abuse or threatening behaviour towards our staff.” You have probably seen similar notices.  What utter bilge, what an unwarranted attack on British decency.  What a stupid basis for a relationship with a consumer. And what a waste of paper.

For a start, any assault, abuse and threatening behaviour are, to a greater or lesser extent, criminal acts and so no organisation could lawfully tolerate them.  Secondly, the overwhelming majority of British people would never dream of assaulting, abusing or threatening anyone (except perhaps politicians).  To suggest that they need reminding of this is mildly insulting.  Thirdly, those who are so aggravated, inebriated or uncivilised as to be contemplating assault etc. are unlikely to either read the notice, or pay it any heed.

Continue reading NHS – Leading the world in insulting consumers

BOOK REVIEW: The NHS Things that Need to Be Said by Iain Dale

The author presents the drive time show on LBC Radio, the UK’s only national news talk radio station. This short book is one of a series of polemics being published by LBC on contemporary topics. Sensible debate on the NHS is long overdue and this is a welcome start. The prose flows lightly and well and points are tellingly made. Unsurprisingly the tone is chatty rather than learned, but that does not detract. It is a pleasure to read.

Or rather, it would be a pleasure to read were it not for the underlying tale. How on earth in a time of austerity can the NHS (or any other government department) employ over 7,000 people on salaries of £100,000 per year or more while at the same time performing so badly? Continue reading BOOK REVIEW: The NHS Things that Need to Be Said by Iain Dale